Communiforce offers functional, technical and business consultancy with a focus on the optimization of functionalities within systems.
With several years of work history within Avaya, we specialize in the Contactcenter-environments and the Avaya portfolio , but….our knowledge is much broader then that.
We can assist you with:
- Requirement- analysis
- Functional (re)design to get the most out of your existing/new telecom-environment.
- Consolidation of multiple locations into a virtual environment.
- Virtualization of contactcenters, both technical and processwise.
- Assessment and optimization of your existing contact distribution.
- Consultancy on the implementation of Avaya Business Advocate features.
- Alignment of business requirements and customer satisfaction goals.
Communiforce has over 25 years experience with different world-leading vendors in multiple countries and can provide consultancy in the Dutch, English, German and French language.
For an overview of previous projects, please check the Customer-overview.